Community Health Services
Primary Care Medical Home (PCMH)
Welcome to Community Health Services and thank you for choosing one of the area’s most respected health care systems. We look forward to providing you and your family with the highest quality medical and dental care. As your primary care medical home we are here to meet your medical, dental and behavioral health care needs, with a focus on prevention and wellness, as well as acute care and chronic care management. We look forward to partnering with you and your family as your Primary Care Medical Home.
MISSION STATEMENT
Strive to be the model for comprehensive, quality health care.
VISION STATEMENT
Expanding high quality, affordable health care for all.
VALUES
Serving and support; reducing racial disparities; open communication, and quality of care.
SCOPE OF CARE
Our providers specialize in Family Medicine, Internal Medicine, Behavioral Health and Dentistry. Our organization also offers pharmacy services, including free delivery throughout the services area. In addition to excellent care, all of our employees at each of our medical and dental offices are committed to bringing you the highest standards of customer service.
GOALS OF THE PRIMARY CARE MEDICAL HOME (PCMH)
- Provide access to high quality preventative healthcare along with chronic disease management.
- Improve the patient’s care experience through 24 hour access to care.
- Involve the patient in the treatment plan.
- We will give equal treatment, care and accommodations to all patients regardless of race, creed, sexual orientation orgender identity.
- Provide care to all patients regardless what their payor source or financial situation.
RIGHTS AS A PATIENT
- As the patient you have the right to select your own Primary Care Provider.
- As part of the Primary Care Medical Home you have the right to obtain care from other clinicians within the primary caremedical home, to seek a second opinion, and to seek specialty care.
PATIENT’S RESPONSIBILITIES
- Bring a list of ALL medications with you to every appointment. This includes prescriptions, over the countermedications, and herbal medication.
- Provide any new changes to your medical history which includes: New medical diagnosis, surgeries, andhospitalizations.
- It is the patient’s responsibility to carry out the recommended treatment plan outlined between you and yourprimary care provider.
REFERRAL PROCESS
To ensure all patients receive referrals to outside providers for specialty care and for all diagnostic procedures, we will coordinate the following;
- All medical referrals for outside specialty care will be forwarded to the referral coordinator by the provider to schedulethe appointment with the appropriate facility/provider.
- Information regarding the time and location of the appointment will be provided to the patient.
- At the end of each month, the referral coordinator/others will review the referral tracking system for all outstandingreferrals which have not been received.
- If no report has been found, a request will be sent to the appropriate specialist/facility requesting the statusof the referral.
- It is the responsibility of the patient as part of his or her treatment plan to carry out any recommended appointmentsscheduled with specialist/facility or for diagnostic procedures.